Returns & Exchanges

We are committed to providing high-quality custom power adapters tailored to your specific requirements. Due to the customized nature of our products, our returns and exchanges policy is as follows:

1. Custom Products

  • Return Policy: All custom products are manufactured based on your specific requirements; therefore, we do not accept returns unless the product has a quality issue.

  • Exchange Policy: If you receive a custom product with manufacturing defects or quality issues, please contact us within 7 days of receipt. We will arrange for an exchange or repair service based on the specific situation.

2. Quality Assurance

We offer a 12-month warranty on all custom products. During this period, if non-human damage causes quality issues, we will provide free repair or replacement services.

3. Contact Us

If you have any questions or need further assistance, please contact us through the following methods:

  • Phone:+86 13418580693

  • Email: sara@rsw-power.com

  • Address: A113, No. 4, Haoye Road, Qiaotou community, Fuhai street, Bao’an District,Shenzhen City, Guangdong Province, CHINA