Frequently Asked Questions

1. What types of power adapters do you offer?

We specialize in custom power adapters, including AC/DC adapters, USB power supplies, wall-mounted adapters, desktop adapters, and industrial power solutions. Our products support various voltage and current specifications to meet diverse industry needs.

2. Can I customize the voltage, current, and connectors?

Yes! We offer fully customizable power adapters where you can specify the voltage, current, connector type, cable length, and other technical requirements to fit your specific application.

3. What certifications do your power adapters have?

Our adapters comply with international safety and quality standards, including UL, CE, FCC, RoHS, and others, depending on your target market. Please let us know your certification requirements when placing an order.

4. What is the minimum order quantity (MOQ)?

Our MOQ varies depending on the product type and customization level. For standard models, the MOQ may be lower, while fully customized solutions may require a higher MOQ. Contact us for specific details.

5. How long does the production process take?

Production time depends on the complexity of your custom requirements. Standard models usually take 7-15 days, while fully customized solutions may take 4-6 weeks. We will provide an estimated lead time when confirming your order.

6. Can you provide samples before bulk production?

Yes, we offer samples for testing and evaluation. Sample lead time is typically 5-10 days, depending on the specifications. Sample costs may be refunded upon placing a bulk order.

7. Do you offer OEM/ODM services?

Absolutely! We provide full OEM and ODM services, including logo printing, custom labeling, packaging design, and product modifications to match your brand and application requirements.

8. What payment methods do you accept?

We accept multiple payment methods, including T/T (bank transfer), PayPal, Western Union, and L/C (Letter of Credit). For bulk orders, we typically require a 30% deposit, with the balance payable before shipment.

9. How do you handle shipping and delivery?

We offer flexible shipping options, including DHL, FedEx, UPS, air freight, and sea freight. The shipping method depends on your budget, timeline, and destination. We can also arrange door-to-door delivery for convenience.

10. What is your warranty policy?

Our power adapters come with a 12-24 month warranty, depending on the model. If you encounter any quality issues within the warranty period, we offer free replacements or repairs as per our warranty terms.

11. How do I place an order?

To place an order, please contact us with your product specifications, quantity, and customization requirements. Our team will provide a detailed quotation and guide you through the ordering process.

12. Do you offer technical support?

Yes, we have a dedicated technical support team available to assist with product selection, troubleshooting, and after-sales service. Feel free to reach out to us anytime for assistance!

If you have any other questions, don’t hesitate to contact us!